1. Before phoning to say the Internet is down please check some common user problems first. Many times your Virus or Spam protection has been updated and it has changed your Internet settings. Try and disable those programs and see if you can then obtain email and browse the Internet. If you can browse or obtain email it indicates that our Wireless Internet is functioning and you might have a problem with your system.

2. If the problem seems to be caused by our system, then please phone 566-4199 and ask for Tech Support. We monitor our tower sites but not individual users, so we would at that time login to the appropriate tower and verify that your Wireless Router was functioning. In the event of a Router failure we will schedule a Technician to come and replace the unit within 3 days, depending on your location and our workload.

3. The Internet Service is quite complex and we cannot provide a lot of troubleshooting in this space, so it is best to seek help. If your problem is related to a virus or other system malfunction on your computer we will provide you the name of a company who can help you repair your system.